HomepageShop OnlineTerms & ConditionsFeedback FormNews & LinksContact Us
Embroidery Supplies.com
EmbroiderySupplies.com " Your One Stop Internet Shop" For All Your Discount Embroidery Supplies
Terms & Conditions
Embroidery Supplies.com, LLC
Email: info@embroiderysupplies.com
Your access to and use of Embroidery Supplies.com web site is subject to and conditioned on your compliance with the following:
Privacy Policy

Thank you for visiting Embroidery Supplies.com! While browsing and shopping our site, be assured Embroidery Supplies.com uses all information supplied by you for internal use only.

We will request information from you in order to process your order correctly. This billing and shipping information will include: Business name, contact name, address, telephone and email address. From time to time, we may use your contact information to notify you of changes to the web site and special offers. If you do not wish to receive this information via email, you notify us via return email to unsubscribe. All information will be stored on a secure server.

You will have the opportunity to email us with your questions or comments. Our web servers may automatically monitor number of visitors, average time spent on the site, ordering habits, and any programming errors or failures. We do not sell, rent, or trade your personal information to third parties. The web site links on our site are operated by independent third parties and are provided for you as additional resources in the embroidery industry. We are not responsible for material on these sites, nor do we monitor them regularly.


All purchases are conducted on our secure server. Personal and confidential information is transmitted using the encryption and security technology of Secure Socket Layers (SSL). If you are using Netscape 2.0 or higher or Microsoft Internet Explorer 2.0 or higher, your browser window will display a lock or similar symbol while you are visiting our site, indicating the browser's enhanced security protocols are active. Also, your URL may read https:// instead of http:// to indicate you are using an SSL connection.

Orders placed by email are subject to the terms and conditions posted on this Site. Do not include any credit card or similar information in your email. We will never ask you for credit card information via email. Thank you for visiting www.embroiderysupplies.com . Please contact us if you have any questions or comments.

Pricing & Payment

  • Prices are subject to change at any time without advanced notice.
  • Embroidery Supplies.com LLC will not be held accountable for pricing errors on this web site, nor will we honor any orders with incorrect pricing.
  • Please contact us for pricing on items, sizes or colors not found in our on-line store.
  • Prices listed do not include shipping charges.
  • We currently accept Visa/Master Card, Discover, American Express & Pay Pal as forms of payment.
Embroidery Supplies - Products
Embroidery Supplies - Backing Embroidery Supplies - Bobbins
Embroidery Supplies - Cap Frames Embroidery Supplies - Clamping Systems
Embroidery Supplies - Hooping Equipment Embroidery Supplies - Hoops
Embroidery supplies - Needles Embroidery Supplies - Scissors
Embroidery Supplies - Software Embroidery supplies - Supplies
Embroidery Supplies - Thread Embroidery Supplies - Wearables & Embroidables
1. Returns

Purchasers wishing to return goods should contact Embroidery Supplies.com and request a Return Authorization number. Only goods specified on the Return Authorization may be returned. A copy of the original invoice and the Return Authorization number must accompany returned goods. EMS HOOP TECH PRODUCT RETURNS ARE ONLY ACCEPTED IF MANUFACTURER DEFECTS AND RETURNED WITHIN 14 DAYS FOR EXCHANGE ONLY. *NO EXCEPTIONS* Unauthorized returns will be refused. There is a standard 25% Restocking Charge for all items when the return is being made because of customer error, and all goods must be in saleable condition, which means "not used or damaged". Merchandise is non-returnable after 15 days from date of invoice. All items must be in NEW UNUSED condition in original wrapper or packaging. Used or damaged merchandise is not returnable and will be returned to the Purchaser at their expense. Shipments must be sent prepaid by a traceable carrier and must have a valid RA#. Software cannot be returned. Return shipping costs are the responsibility of the buyer. Defective goods, or goods shipped by us in error, will not incur a Restocking Charge. Defective items will be replaced at our option within 30 days and must be reported within 7 days or items are considered received in New condition. Shipping charges are non refundable.

Non-Stock, Custom, or Special order items may not be returned. Once the Non-Stock, Custom, or Special order items are ordered it cannot be canceled by the purchaser. Please contact us to arrange the return. Our on-line ordering system cannot handle returns at this time.

2. Backorders
Products will be paid for at time of order, and goods will be shipped freight prepaid as soon as they become available. Customer will be notified with an estimated ship date.
3. Routing
Seller will make carrier selection based on current rates, reliability, and transit schedules. Should the Purchaser request alternate transportation, they thereby assume all liability for delays and related charges resulting from that carrier selection.

4. Delays

Embroidery Supplies.com is not responsible for delays in making, delivery, or any failure to make delivery due to causes beyond its control including but not limited to acts or regulations of any governmental authority, acts of God, public disorders, fire, work stoppage, or slowdown, accident, flood, war, and national emergency. We reserve the right to hold shipping to whose accounts are not in good standing with Embroidery Supplies.com at the time of order placement or order shipment.


5. Transfer of Title

Title to products shall pass to Purchaser upon Seller's delivery of said products to a carrier at SHIPPING POINT. Such carrier shall be deemed to be acting for Purchaser and the merchandise will be thereafter at Purchaser's risk.


6. Shipping

All orders placed on the Internet by 3:00 pm EST (Monday through Friday) are normally shipped within 1-2 business days. Except Non-stock, Custom, Manufacturer drop ships, and Special order items. They will be shipped as soon as the product is available. Please be aware that choosing an expidited shipping method such as overnight, second day, or any other shipping method does not guarantee that your order will be shipped the same day or even the next day. It just means that once your order ships, the expidited shipping method you paid for will be used. Orders are processed on a first come, first served basis. Any damages caused in transit will be the responsibility of the carrier and should be reported to them immediately. All items may not be shipped from our location and may be shipped from separate warehouses. Some items are also direct shipped from the manufacturer.

7. Freight Charges

Purchaser is responsible for all freight, postage, shipping, handling, and associated charges. All shipments will be shipped using either the United States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (Fed Ex) at our discretion. Shipping charges are based on the dollar value of your total purchase.


8. Sales Taxes

There will be a 6.75% sales tax charge for all orders shipped in North Carolina. Purchaser agrees to pay or reimburse Seller for any sales, excise or other tax levied by any governmental agency, state or local tariff which is accessed against his purchase of goods or merchandise. While Embroidery Supplies.com may not charge taxes in all states, purchasers in those states may be required by their state law to pay taxes on purchases from Embroidery Supplies.com.


9. Credit Terms

Payment: Credit Cards: Visa, Master Card, Discover, American Express, Pay Pal, or Check / Money Order. A credit card is required for making purchases online. Checks / Money Orders will be accepted via phone orders. All shipments will be held until the check / money order has cleared. A $25.00 service charge will be assessed on all returned checks. All prices are in US Dollars.
10. Cost of Enforcement
If for any reason it becomes necessary for Embroidery Supplies.com, LLC to initiate any legal proceedings against the buyer for the purchase price of goods sold hereunder, Embroidery Supplies.com, LLC shall be entitled to recover all costs incurred in connection with such proceedings, including but not limited to reasonable attorneys' fees and court costs.
11. Limited Warranty

Seller warrants goods and merchandise to be free of defects in material and workmanship for a period of 30 (thirty) days, provided the parts and supplies are utilized in conformance with the written instructions pertaining to their use and under conditions as permitted by specifications for the product. Seller's obligation under this warranty is limited to making good by replacement, repair, at Seller's option, any goods or merchandise found by Seller's inspection to be defective. This warranty does not extend to repair or replacement made necessary by Buyer's misuse, abuse, negligence, or willful acts either in installation or operation, nor does this warranty extend to ordinary wear and tear. This warranty does not extend to repair or replace parts damaged by acts of God.

The foregoing warranty is in lieu of (and buyer hereby waives) all other warranties or obligations of the seller, whether express or implied, with respect to the goods sold, whether of merchantability, fitness for any particular purpose, suitability, or otherwise, except as expressly set forth herein. All warranty claims are directed to the product manufacturer. Embroidery Supplies.com is not responsible for any warranty claims.

Thread: While great care is taken to secure quality dyes for thread, no warranties are made regarding color fastness or suitability. As laundering methods are beyond our control, the purchaser should make determination of thread suitability.

12. Limitation of Liability
In no event shall seller be liable for consequential, incidental, reliance, or special damages including, without limitation, loss of profits for business, injury to any person, damage to any item other than such goods or the equipment sold hereunder, unauthorized use of or access to site or misrepresentation of identity by any user, or any other items or goods or equipment sold hereunder, or installation, adjustment or other expenses that Buyer may incur. This Limited Warranty shall extend only to the Buyer and may not be sold, assigned, conveyed or otherwise transferred, in whole or in part, by operation of law or otherwise, to any other person, firm, corporation or entity, without Seller's prior written consent. If purchaser is disputing a charge, written notification must be provided to Seller within 30 days from the date of invoice.
13. Usage Conditions

You agree to access and use this site only in accordance with this usage policy. Any conduct by you, which in our sole discretion restricts, inhibits or otherwise interferes with any other user in using or enjoying the site, will not be permitted. You agree to use the site only for lawful purposes and to refrain from posting on or transmitting through the site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or other wise violate any applicable local, state national, or international law.

You agree not to access the site by any means other than through the web interface that is provided by us for use in accessing the site. You agree you will not attempt to defeat, disable or evade any security measures or access restrictions that may be in use in connection with the site nor to use or access the site in excess or outside your authorization to do so.

You acknowledge that the site contains information, data, images and other material (collectively "Content") that are protected, individually and collectively, by copyright, trademark, or other proprietary right of the company or third parties. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part, except as expressly allowed in this Use Policy or U.S. Copyright law. If no specific restrictions are displayed, you may make copies of select portions of the content, provided that the copies are made only for your personal information and non-commercial use and that you do not alter or modify the content in any way. You must maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided above, you may not upload, post, reproduce, sell or distribute in any way any content on the site without obtaining our permission.


The company makes reasonable efforts to verify the information on the Site, but it disclaims any responsibility for the accuracy, content, or availability of information found on the Site or on sites that link to or from the Site from third parties not associated with us.

We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user a third-party service provider, or us.

14. Governing Law
We reserve the right to modify these Terms & Conditions at any time by posting the modified Terms & Conditions on this site. The modified Terms & Conditions will be applicable to your access to the Site, and to any orders placed after such posting. Our failure to exercise or enforce any right or provision of these Terms & Conditions on any occasion shall not constitute a waiver of such right or provision on any other occasion. These Terms & Conditions, any dispute about an order placed or goods obtained through the site and your use of the site will be governed by the law of the State of South Carolina, without regard to its conflict of laws principles. If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, all other provision will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action that you or anyone claiming through you may make, arising out of or related to use of the site or order placed through the site, must be filed within one year after such claim or cause of action arose or be forever barred.
Embroidery Supplies - American ExpressEmbroidery Supplies - DiscoverEmbroidery Supplies - Master CardEmbroidery Supplies - VisaEmbroidery Supplies - Pay PalEmbroidery Supplies - E Check

Home - Shop Online - Terms & Conditions - Feedback - News/Links - Contact Us

Backing - Bobbins - Cap Frames - Clamping Systems - Hooping Equipment - Hoops - Needles - Scissors- Software - Supplies - Thread - Wearables

Links - Email - Site Map - Embroidery Supply Catalog - Specials - Return To Top

© 2005 - 2017 EmbroiderySupplies.com, LLC - All Rights Reserved