wishing to return goods should contact Embroidery Supplies.com and
request a Return Authorization number. Only goods specified on the
Return Authorization may be returned. A copy of the original invoice
and the Return Authorization number must accompany returned goods. EMS HOOP TECH PRODUCT RETURNS ARE ONLY ACCEPTED IF
MANUFACTURER DEFECTS AND RETURNED WITHIN 14 DAYS FOR EXCHANGE ONLY. *NO
EXCEPTIONS* Unauthorized returns will be refused.
There is a standard 25% Restocking Charge for all items when the return is being made because of customer error, and all goods must be in saleable condition, which means "not used or damaged". Merchandise is non-returnable
after 15 days from date of invoice. All items must be in NEW UNUSED
condition in original wrapper or packaging. Used or damaged merchandise is not returnable and will
be returned to the Purchaser at their expense.
Shipments must be sent prepaid by a traceable carrier and must have a valid RA#.
be returned. Return shipping costs are the responsibility of the
buyer. Defective goods, or goods shipped by us in error, will not
incur a Restocking Charge. Defective items will be replaced at our
option within 30 days and must be reported within 7 days or items
are considered received in New condition. Shipping charges are non
Custom, or Special order items may not be returned. Once the Non-Stock,
Custom, or Special order items are ordered it cannot be canceled
by the purchaser. Please contact us to arrange the
return. Our on-line ordering system cannot handle returns at this
will be paid for at time of order, and goods will be shipped freight
prepaid as soon as they become available. Customer will be notified
with an estimated ship date.
will make carrier selection based on current rates, reliability,
and transit schedules. Should the Purchaser request alternate transportation,
they thereby assume all liability for delays and related charges
resulting from that carrier selection.
Supplies.com is not responsible for delays in making, delivery, or
any failure to make delivery due to causes beyond its control including
but not limited to acts or regulations of any governmental authority,
acts of God, public disorders, fire, work stoppage, or slowdown,
accident, flood, war, and national emergency. We reserve the right
to hold shipping to whose accounts are not in good standing with
Embroidery Supplies.com at the time of order placement or order
Transfer of Title
to products shall pass to Purchaser upon Seller's delivery of said
products to a carrier at SHIPPING POINT. Such carrier shall be deemed
to be acting for Purchaser and the merchandise will be thereafter
at Purchaser's risk.
orders placed on the Internet by 3:00 pm EST (Monday through Friday)
are normally shipped within 1-2 business days. Except Non-stock, Custom, Manufacturer drop ships, and Special
order items. They will be shipped as soon as the product is available.
Please be aware that choosing an expidited shipping method such as overnight, second day, or any other shipping method does not guarantee that your order will be shipped the same day or even the next day. It just means that once your order ships, the expidited shipping method you paid for will be used. Orders are processed on a first come, first served basis.
Any damages caused in transit will be the responsibility of the carrier
and should be reported to them immediately. All items may not be shipped from our location and may be shipped from separate warehouses. Some items are also direct shipped from the manufacturer.
is responsible for all freight, postage, shipping, handling, and
associated charges. All shipments will be shipped using either the United States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (Fed Ex) at our discretion. Shipping charges are based on the dollar value of your total purchase.
will be a 6.75% sales tax charge for all orders shipped in North Carolina.
Purchaser agrees to pay or reimburse Seller for any sales, excise
or other tax levied by any governmental agency, state or local tariff
which is accessed against his purchase of goods or merchandise.
While Embroidery Supplies.com may not charge taxes in all states,
purchasers in those states may be required by their state law to
pay taxes on purchases from Embroidery Supplies.com.
Credit Cards: Visa, Master Card, Discover, American Express, Pay
Pal, or Check / Money Order. A credit card is required for making
purchases online. Checks / Money Orders will be accepted via phone
orders. All shipments will be held until the check / money order
has cleared. A $25.00 service charge will be assessed on all returned
checks. All prices are in US Dollars.
Cost of Enforcement
for any reason it becomes necessary for Embroidery Supplies.com,
LLC to initiate any legal proceedings against the buyer for the
purchase price of goods sold hereunder, Embroidery Supplies.com,
LLC shall be entitled to recover all costs incurred in connection
with such proceedings, including but not limited to reasonable attorneys'
fees and court costs.
warrants goods and merchandise to be free of defects in material
and workmanship for a period of 30 (thirty) days, provided the parts
and supplies are utilized in conformance with the written instructions
pertaining to their use and under conditions as permitted by specifications
for the product. Seller's obligation under this warranty is limited
to making good by replacement, repair, at Seller's option,
any goods or merchandise found by Seller's inspection to be defective.
This warranty does not extend to repair or replacement made necessary
by Buyer's misuse, abuse, negligence, or willful acts either in
installation or operation, nor does this warranty extend to ordinary
wear and tear. This warranty does not extend to repair or replace
parts damaged by acts of God.
foregoing warranty is in lieu of (and buyer hereby waives) all other
warranties or obligations of the seller, whether express or implied,
with respect to the goods sold, whether of merchantability, fitness
for any particular purpose, suitability, or otherwise, except as
expressly set forth herein. All warranty claims are directed to
the product manufacturer. Embroidery Supplies.com is not responsible
for any warranty claims.
While great care is taken to secure quality dyes for thread, no
warranties are made regarding color fastness or suitability. As
laundering methods are beyond our control, the purchaser should
make determination of thread suitability.
Limitation of Liability
no event shall seller be liable for consequential, incidental, reliance,
or special damages including, without limitation, loss of profits
for business, injury to any person, damage to any item other than
such goods or the equipment sold hereunder, unauthorized use of
or access to site or misrepresentation of identity by any user,
or any other items or goods or equipment sold hereunder, or installation,
adjustment or other expenses that Buyer may incur. This Limited
Warranty shall extend only to the Buyer and may not be sold, assigned,
conveyed or otherwise transferred, in whole or in part, by operation
of law or otherwise, to any other person, firm, corporation or entity,
without Seller's prior written consent. If purchaser is disputing
a charge, written notification must be provided to Seller within
30 days from the date of invoice.
agree to access and use this site only in accordance with this usage
policy. Any conduct by you, which in our sole discretion restricts,
inhibits or otherwise interferes with any other user in using or
enjoying the site, will not be permitted. You agree to use the site
only for lawful purposes and to refrain from posting on or transmitting
through the site any unlawful, harmful, threatening, abusive, harassing,
defamatory, vulgar, obscene, sexually explicit, profane, hateful,
fraudulent, racially, ethnically, or otherwise objectionable material
of any kind, including but not limited to any material that encourages
conduct that would constitute a criminal offense, give rise to civil
liability, or other wise violate any applicable local, state national,
or international law.
agree not to access the site by any means other than through the
web interface that is provided by us for use in accessing the site.
You agree you will not attempt to defeat, disable or evade any security
measures or access restrictions that may be in use in connection
with the site nor to use or access the site in excess or outside
your authorization to do so.
acknowledge that the site contains information, data, images and
other material (collectively "Content") that are protected,
individually and collectively, by copyright, trademark, or other
proprietary right of the company or third parties. You may not modify,
remove, delete, augment, add to, publish, transmit, participate
in the transfer or sale of, create derivative works from, or in
any way exploit any of the content, in whole or in part, except
as expressly allowed in this Use Policy or U.S. Copyright law. If
no specific restrictions are displayed, you may make copies of select
portions of the content, provided that the copies are made only
for your personal information and non-commercial use and that you
do not alter or modify the content in any way. You must maintain
any notices contained in the content, such as all copyright notices,
trademark legends, or other proprietary rights notices. Except as
provided above, you may not upload, post, reproduce, sell or distribute
in any way any content on the site without obtaining our permission.
FOR ANY WARRANTY THAT MAY BE PROVIDED IN CONNECTION WITH GOODS ORDERED
THROUGH THE SITE, THE SITE IS PROVIDED ON AN "AS IS",
"AS AVAILABLE" BASIS. YOUR USE OF THE SITE MAY NOT BE
UNINTERRUPTED OR ERROR-FREE, AND WE SPECIFICALLY DISCLAIM WARRANTIES
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, RELATED TO THE SITE OR
YOUR USE OF IT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE
OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
company makes reasonable efforts to verify the information on the
Site, but it disclaims any responsibility for the accuracy, content,
or availability of information found on the Site or on sites that
link to or from the Site from third parties not associated with
may terminate your access, or suspend your access to all or part
of the Site, without notice, for any conduct that we, in our sole
discretion, believe is in violation of any applicable law or is
harmful to the interests of another user a third-party service provider,
reserve the right to modify these Terms & Conditions at any
time by posting the modified Terms & Conditions on this site.
The modified Terms & Conditions will be applicable to your access
to the Site, and to any orders placed after such posting. Our failure
to exercise or enforce any right or provision of these Terms &
Conditions on any occasion shall not constitute a waiver of such
right or provision on any other occasion. These Terms & Conditions,
any dispute about an order placed or goods obtained through the
site and your use of the site will be governed by the law of the
State of South Carolina, without regard to its conflict of laws
principles. If any provision of these Terms & Conditions is
found by a court of competent jurisdiction to be invalid, all other
provision will remain in full force and effect. You agree that regardless
of any statute or law to the contrary, any claim or cause of action
that you or anyone claiming through you may make, arising out of
or related to use of the site or order placed through the site,
must be filed within one year after such claim or cause of action
arose or be forever barred.