Purchasers wishing to return goods should contact Embroidery Supplies.com and request a Return Authorization number. Only goods specified on the Return Authorization may be returned. A copy of the original invoice and the Return Authorization number must accompany returned goods. EMS HOOP TECH PRODUCT RETURNS ARE ONLY ACCEPTED IF MANUFACTURER DEFECTS AND RETURNED WITHIN 14 DAYS FOR EXCHANGE ONLY. *NO EXCEPTIONS* Unauthorized returns will be refused. There is a standard 25% Restocking Charge for all items when the return is being made because of customer error, and all goods must be in saleable condition, which means "not used or damaged". Merchandise is non-returnable after 15 days from date of invoice. All items must be in NEW UNUSED condition in original wrapper or packaging. Used or damaged merchandise is not returnable and will be returned to the Purchaser at their expense. Shipments must be sent prepaid by a traceable carrier and must have a valid RA#. Software cannot be returned. Return shipping costs are the responsibility of the buyer. Defective goods, or goods shipped by us in error, will not incur a Restocking Charge. Defective items will be replaced at our option within 30 days and must be reported within 7 days or items are considered received in New condition. Shipping charges are non refundable.

Non-Stock, Custom, or Special order items may not be returned. Once the Non-Stock, Custom, or Special order items are ordered it cannot be canceled by the purchaser. Please contact us to arrange the return. Our on-line ordering system cannot handle returns at this time.

4. Delays

Embroidery Supplies.com is not responsible for delays in making, delivery, or any failure to make delivery due to causes beyond its control including but not limited to acts or regulations of any governmental authority, acts of God, public disorders, fire, work stoppage, or slowdown, accident, flood, war, and national emergency. We reserve the right to hold shipping to whose accounts are not in good standing with Embroidery Supplies.com at the time of order placement or order shipment.

5. Transfer of Title

Title to products shall pass to Purchaser upon Seller's delivery of said products to a carrier at SHIPPING POINT. Such carrier shall be deemed to be acting for Purchaser and the merchandise will be thereafter at Purchaser's risk.

6. Shipping

7. Freight Charges

Purchaser is responsible for all freight, postage, shipping, handling, and associated charges. All shipments will be shipped using either the United States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (Fed Ex) at our discretion. Shipping charges are based on the dollar value of your total purchase.

8. Sales Taxes

There will be a 6.75% sales tax charge for all orders shipped in North Carolina. Purchaser agrees to pay or reimburse Seller for any sales, excise or other tax levied by any governmental agency, state or local tariff which is accessed against his purchase of goods or merchandise. While Embroidery Supplies.com may not charge taxes in all states, purchasers in those states may be required by their state law to pay taxes on purchases from Embroidery Supplies.com.

9. Credit Terms

Seller warrants goods and merchandise to be free of defects in material and workmanship for a period of 30 (thirty) days, provided the parts and supplies are utilized in conformance with the written instructions pertaining to their use and under conditions as permitted by specifications for the product. Seller's obligation under this warranty is limited to making good by replacement, repair, at Seller's option, any goods or merchandise found by Seller's inspection to be defective. This warranty does not extend to repair or replacement made necessary by Buyer's misuse, abuse, negligence, or willful acts either in installation or operation, nor does this warranty extend to ordinary wear and tear. This warranty does not extend to repair or replace parts damaged by acts of God.

The foregoing warranty is in lieu of (and buyer hereby waives) all other warranties or obligations of the seller, whether express or implied, with respect to the goods sold, whether of merchantability, fitness for any particular purpose, suitability, or otherwise, except as expressly set forth herein. All warranty claims are directed to the product manufacturer. Embroidery Supplies.com is not responsible for any warranty claims.

Thread: While great care is taken to secure quality dyes for thread, no warranties are made regarding color fastness or suitability. As laundering methods are beyond our control, the purchaser should make determination of thread suitability.

You agree to access and use this site only in accordance with this usage policy. Any conduct by you, which in our sole discretion restricts, inhibits or otherwise interferes with any other user in using or enjoying the site, will not be permitted. You agree to use the site only for lawful purposes and to refrain from posting on or transmitting through the site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or other wise violate any applicable local, state national, or international law.

You agree not to access the site by any means other than through the web interface that is provided by us for use in accessing the site. You agree you will not attempt to defeat, disable or evade any security measures or access restrictions that may be in use in connection with the site nor to use or access the site in excess or outside your authorization to do so.

You acknowledge that the site contains information, data, images and other material (collectively "Content") that are protected, individually and collectively, by copyright, trademark, or other proprietary right of the company or third parties. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part, except as expressly allowed in this Use Policy or U.S. Copyright law. If no specific restrictions are displayed, you may make copies of select portions of the content, provided that the copies are made only for your personal information and non-commercial use and that you do not alter or modify the content in any way. You must maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided above, you may not upload, post, reproduce, sell or distribute in any way any content on the site without obtaining our permission.

EXCEPT FOR ANY WARRANTY THAT MAY BE PROVIDED IN CONNECTION WITH GOODS ORDERED THROUGH THE SITE, THE SITE IS PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS. YOUR USE OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR-FREE, AND WE SPECIFICALLY DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, RELATED TO THE SITE OR YOUR USE OF IT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

The company makes reasonable efforts to verify the information on the Site, but it disclaims any responsibility for the accuracy, content, or availability of information found on the Site or on sites that link to or from the Site from third parties not associated with us.

We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user a third-party service provider, or us.